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Couples Accuse Wedding Planner of Service Failures

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Couples expressing concern about wedding planning services.

News Summary

Brittney McColgan, the owner of The Anti Bride, faces multiple allegations from couples claiming she failed to deliver contracted wedding planning services. Clients report missing refunds, inadequate communication, and unfulfilled promises. Among those affected are Alyssa Yates and Genevieve McMillen, both of whom demanded refunds after poor service. As McColgan transitions to a new business, Kissing Tulips, concerns regarding the accountability of wedding planning services intensify for couples planning their special day.

Jacksonville – Brittney McColgan, a former wedding planner operating under the business name The Anti Bride, stands accused by multiple couples of failing to provide contracted wedding planning services and issuing refunds for services not rendered. Numerous complaints have surfaced from clients who allege that McColgan not only ceased communication but also missed critical deadlines and failed to follow through with refunds after clients terminated their agreements.

Among those affected are Alyssa Yates and her wife Rachel, who entered into a contract with McColgan in early 2024, paying a deposit of $3,569 for their wedding planned for December. Initially, the couple benefited from monthly meetings from January to May, however, the situation deteriorated when communication with McColgan became sporadic. Yates discovered that a DJ they believed was secured for their wedding had no trace of a contract or payment, despite having already directed $1,290 to McColgan for this service.

When the couple confronted McColgan regarding the missing services, she initially committed to a refund. However, after eight months of waiting, Yates and her wife had yet to receive any money. It was only after Anthony Austin, another client, successfully contacted McColgan that Yates demanded a refund. McColgan eventually contacted Yates via email, acknowledging her delay and asking for instructions on how to remit the refund.

Another client, Genevieve McMillen, reported a similar experience after hiring McColgan to plan her wedding for March and paying a substantial $4,000 deposit. McMillen received her refund only after she threatened legal action against McColgan, who expressed feeling overwhelmed and stated that she was no longer interested in pursuing wedding planning.

As the situation escalated, the whereabouts of The Anti Bride’s website became uncertain; it disappeared shortly after media inquiries were made regarding McColgan’s practices. Notably, McColgan has transitioned to a new business, Kissing Tulips, which is a floral design service situated in the same location. Reviews for Kissing Tulips have been mixed, with some clients expressing satisfaction with their services, while others echoed complaints previously lodged against McColgan concerning communication and refunds.

As of the latest reports, Yates emphasized that she was not seeking an apology from McColgan but rather her overdue refund. Despite multiple appeals, Yates had not received the funds owed to her at the time of reporting. In a recent communication, McColgan extended an offer to meet with Yates in person to discuss the situation, although no meeting had been confirmed prior to the reporting deadline.

This string of complaints sheds light on the potential risks couples face when hiring wedding planning services without thorough vetting. Wedding planning is often a significant investment for couples, and the allegations against McColgan have raised concerns regarding trust and accountability within the industry. As investigations into the claims continue, many couples are left in limbo, questioning the reliability of service providers in an environment that should be focused on celebrating significant life events.

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Jacksonville Couples Accuse Wedding Planner of Fraud

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