News Summary
Families in Jacksonville, Florida, are expressing their dissatisfaction with Remake Stones, a headstone business that has failed to meet deadlines and deliver quality products. Customers like Roscheika Mickens and Francella Melton shared harrowing experiences, including broken headstones and lack of communication from the owner. As families await their loved ones’ memorials, the business’s struggles raise questions about accountability and customer satisfaction in sensitive services.
Jacksonville
Several grieving families in Jacksonville, Florida, have voiced their concerns over the service provided by a local headstone business, Remake Stones, accusing it of failing to meet agreed-upon deadlines and delivering subpar products. These families, trusting the company to honor their loved ones’ memories, have faced months of silence and unfulfilled promises.
Roscheika Mickens, who lost her cousin to homicide in 2017, recalls paying $600 for a custom headstone that was supposed to be in place by February 21, 2025. Unfortunately, that deadline has come and gone without the headstone being delivered. Mickens was later informed that she would receive a $200 refund once the stone was finally installed, a promise that has yet to materialize.
Another customer, Francella Melton, had a similar experience. She paid in full for her mother’s headstone back in March, expecting it to be ready by Mother’s Day. Unfortunately, the headstone arrived months later, and when it did, it was broken and improperly placed. Melton’s distress was further compounded by a shattered photo on the headstone, which added to her emotional burden during an already difficult time.
Both women have made numerous attempts to reach out to Remake Stones through calls, texts, and personal visits, but have reported a lack of response. Mickens and Melton, along with other frustrated customers, have been met with silence from the business. The owner, Raynard Rogers, has been largely unreachable, with many of the phone numbers connecting to automated messages or disconnected lines.
A visit to the Remake Stones physical location revealed a “closed” sign, along with a handwritten note claiming they were not out of business. However, recent posts on the business’s Facebook page suggest that they are working diligently to complete the pending headstones. This stark contrast between online updates and customers’ experiences has left many feeling misled and neglected.
The sentiment of disrespect towards the handling of their loved ones’ memorials is prevalent among the affected families, including Mickens and Melton. These women, along with others, believe they have been let down by the very business they turned to for closure and remembrance.
A reporter reached out to Raynard Rogers multiple times to gain insight into the ongoing issues within the business. Rogers did eventually respond, citing production slowdowns and a change in suppliers as factors contributing to their delays. Such explanations, however, have done little to alleviate the frustration and disappointment among customers who feel that their trust has been breached.
As families continue to wait for the memorials of their dearly departed, the situation at Remake Stones exposes a troubling reality for those seeking to honor lost loved ones. The emotional significance of a headstone cannot be understated, and these families’ experiences highlight the need for accountability and reliability in businesses that provide such cherished services.
The ongoing struggle between grieving families and Remake Stones remains unresolved, with many questions about the company’s future and its commitment to customer satisfaction yet to be answered. Until then, families are left in limbo, hoping for resolution and the respect they deserve as they navigate their grief.
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Author: STAFF HERE JACKSONVILLE WRITER
The JACKSONVILLE STAFF WRITER represents the experienced team at HEREJacksonville.com, your go-to source for actionable local news and information in Jacksonville, Duval County, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the area—with deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as the Jacksonville Jazz Festival, Riverside Arts Market, and World of Nations Celebration. Our coverage extends to key organizations like the Jacksonville Chamber of Commerce and JAXUSA Partnership, plus leading businesses in logistics, healthcare, and entertainment that power the local economy such as CSX Corporation, Baptist Health, and VyStar Credit Union. As part of the broader HERE network, including HEREOrlando.com, HEREStPetersburg.com, HERETallahassee.com, and HERETampa.com, we provide comprehensive, credible insights into Florida's dynamic landscape.
