Jacksonville, Florida, January 16, 2026
Dun & Bradstreet, a business services company based in Jacksonville, has reached a $5.7 million settlement with the FTC over allegations of violating an order from 2022. The settlement includes a civil penalty and refunds to customers, addressing issues such as failure to inform about automatic renewal pricing and misrepresenting products. This case highlights the vital importance of compliance with FTC regulations aimed at consumer protection.
Jacksonville, Florida – Dun & Bradstreet Agrees to $5.7 Million Settlement Over FTC Violations
Jacksonville-based business services company Dun & Bradstreet (D&B) has agreed to a $5.7 million settlement with the Federal Trade Commission (FTC) to resolve allegations of violating a 2022 FTC order. The settlement includes a $2.06 million civil penalty and $2.79 million in customer refunds, in addition to $924,590 in refunds already issued.
Allegations and Violations
The FTC alleged that D&B failed to accurately inform customers of the automatic renewal prices of its products, misrepresented its products, and did not create and maintain records of its compliance with the order.
Settlement Details
Under the court’s order, D&B will pay a $2,063,000 civil penalty and $2,785,786 in customer refunds, in addition to $924,590 of refunds it has already issued, to resolve allegations that it violated an FTC order.
Background
In 2022, the FTC entered an administrative order against D&B based on alleged unfair or deceptive business practices prohibited by the FTC Act. According to a complaint filed in the Middle District of Florida, D&B violated provisions of that order requiring it to (1) accurately notify customers of the automatic renewal prices of its products; (2) not misrepresent its products; and (3) create and maintain records of its compliance with the order.
Company Information
Dun & Bradstreet is a leading provider of business credit reports, which can impact firms’ ability to build relationships with vendors and other counterparties.
Legal Proceedings
The Justice Department, acting on referral from the Federal Trade Commission (FTC), announced today that a federal court has entered a stipulated order resolving a case against Dun & Bradstreet Inc., doing business as D&B. Under the court’s order, Dun & Bradstreet will pay a $2,063,000 civil penalty and $2,785,786 in customer refunds, in addition to $924,590 of refunds it has already issued, to resolve allegations that it violated an FTC order.
Implications
This settlement underscores the importance of compliance with FTC orders and the need for businesses to accurately inform customers about product pricing and features. It also highlights the FTC’s commitment to protecting consumers from deceptive and unfair business practices.
Frequently Asked Questions (FAQ)
What is the total amount Dun & Bradstreet is required to pay?
Dun & Bradstreet is required to pay a total of $5.7 million, which includes a $2.06 million civil penalty and $2.79 million in customer refunds, in addition to $924,590 in refunds already issued.
What were the allegations against Dun & Bradstreet?
The FTC alleged that Dun & Bradstreet failed to accurately inform customers of the automatic renewal prices of its products, misrepresented its products, and did not create and maintain records of its compliance with the order.
What is the background of the FTC order?
In 2022, the FTC entered an administrative order against Dun & Bradstreet based on alleged unfair or deceptive business practices prohibited by the FTC Act. According to a complaint filed in the Middle District of Florida, Dun & Bradstreet violated provisions of that order requiring it to (1) accurately notify customers of the automatic renewal prices of its products; (2) not misrepresent its products; and (3) create and maintain records of its compliance with the order.
What is Dun & Bradstreet?
Dun & Bradstreet is a leading provider of business credit reports, which can impact firms’ ability to build relationships with vendors and other counterparties.
What are the implications of this settlement?
This settlement underscores the importance of compliance with FTC orders and the need for businesses to accurately inform customers about product pricing and features. It also highlights the FTC’s commitment to protecting consumers from deceptive and unfair business practices.
Key Features of the Settlement
| Feature | Description |
|---|---|
| Total Settlement Amount | $5.7 million, including a $2.06 million civil penalty and $2.79 million in customer refunds, plus $924,590 in refunds already issued. |
| Allegations | Failure to accurately inform customers of automatic renewal prices, misrepresentation of products, and inadequate record-keeping of compliance. |
| FTC Order Background | Issued in 2022, requiring accurate notification of automatic renewal prices, prohibition of product misrepresentation, and maintenance of compliance records. |
| Company Overview | Dun & Bradstreet is a leading provider of business credit reports, impacting firms’ ability to build relationships with vendors and other counterparties. |
| Legal Proceedings | Federal court entered a stipulated order resolving the case, with Dun & Bradstreet agreeing to the settlement terms. |
| Implications | Emphasizes the importance of compliance with FTC orders and accurate customer information, highlighting the FTC’s commitment to consumer protection. |
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Author: STAFF HERE JACKSONVILLE WRITER
The JACKSONVILLE STAFF WRITER represents the experienced team at HEREJacksonville.com, your go-to source for actionable local news and information in Jacksonville, Duval County, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the area—with deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as the Jacksonville Jazz Festival, Riverside Arts Market, and World of Nations Celebration. Our coverage extends to key organizations like the Jacksonville Chamber of Commerce and JAXUSA Partnership, plus leading businesses in logistics, healthcare, and entertainment that power the local economy such as CSX Corporation, Baptist Health, and VyStar Credit Union. As part of the broader HERE network, including HEREOrlando.com, HEREStPetersburg.com, HERETallahassee.com, and HERETampa.com, we provide comprehensive, credible insights into Florida's dynamic landscape.
