Jacksonville, Florida, January 19, 2026
Dun & Bradstreet, a Jacksonville-based business intelligence company, has agreed to a $5.7 million settlement for violating FTC orders related to deceptive business practices. This case underscores the importance of transparency and ethical behavior in the local business environment, particularly as entrepreneurs face regulatory challenges. The settlement includes civil penalties and refunds to affected customers, emphasizing a need for compliance and trust within the Jacksonville business community as Dun & Bradstreet enhances its practices moving forward.
Jacksonville, Florida
Dun & Bradstreet, a Jacksonville-based business intelligence company, has agreed to pay $5.7 million to settle allegations of violating a Federal Trade Commission (FTC) order related to deceptive business practices.
This significant settlement highlights the pressing need for transparency and ethical practices in the evolving Jacksonville FL business landscape. As many entrepreneurs and small business owners face challenges in an environment complicated by regulation, the situation involving Dun & Bradstreet offers a reminder of the importance of honesty and integrity in commerce. Reduced regulatory hurdles could empower small businesses to thrive, as compliance becomes less burdensome, allowing for greater innovation and growth.
The agreed settlement consists of a civil penalty amounting to $2,063,090 and customer refunds totaling $2,785,786, alongside an additional $924,590 already issued in refunds. The FTC’s action traces back to a 2022 administrative order where allegations surfaced regarding Dun & Bradstreet’s unfair or deceptive practices in dealing with small businesses. The complaint indicates that the company misrepresented facts and failed to provide accurate pricing information during sales interactions, leading to widespread confusion and financial strain among affected customers.
Background on Allegations
In 2022, the FTC alleged that Dun & Bradstreet misled clients regarding the value of its products and neglected to rectify errors on their business credit reports. Consequently, the 2022 order mandated that the company improve practices, specifically requiring accurate notifications of automatic renewal pricing and the prohibition of switching customers to more costly services without explicit consent. This crackdown by the FTC underscores the organization’s commitment to maintaining fairness in the Jacksonville small business community.
Compliance Measures Moving Forward
With the settlement inked, Dun & Bradstreet is now expected to bolster its compliance measures. This development should enhance notification practices and promote transparency in its business operations, ultimately benefiting local entrepreneurs. A focus on ethical business practices can foster trust and confidence in the marketplace, allowing for a healthy economic environment where businesses can flourish.
Ongoing Monitoring After Settlement
In the wake of this settlement, the FTC, alongside the Justice Department, is poised to maintain vigilance over similar cases across the nation. This proactive approach serves to promote compliance across the board, thereby protecting consumers and fostering a fairer business environment. Continuous oversight is essential, especially in a rapidly evolving digital economy where misrepresentation can occur easily.
Key Takeaways for Jacksonville’s Business Landscape
This case serves as a crucial reminder for all businesses in Jacksonville and beyond about the importance of ethical practices and compliance with established regulations. Maintaining transparency and honesty in business dealings is not just a legal obligation but also a vital component of building strong customer relationships and ensuring long-term success.
As local entrepreneurs and small business owners navigate these challenges, the ongoing commitment to integrity in business practices will contribute significantly to the resilience and growth of Jacksonville’s economy. The local community is encouraged to support businesses that prioritize ethical conduct and compliance as integral components of their operations.
Conclusion
The settlement between Dun & Bradstreet and federal authorities is a critical juncture for local businesses in Jacksonville. As entrepreneurs strive to innovate and adapt in the face of various challenges, the emphasis on transparent operations can pave the way for a more robust economic future. The community is urged to stay informed and engaged with local business developments, ensuring a stronger economic climate for all residents.
Frequently Asked Questions (FAQ)
What is the total amount Dun & Bradstreet agreed to pay in the settlement?
The total amount agreed upon is $5.7 million, which includes a civil penalty of $2,063,090 and customer refunds totaling $2,785,786, in addition to $924,590 already issued in refunds.
What were the allegations against Dun & Bradstreet?
The allegations included failing to provide accurate pricing notices and misrepresenting facts during sales calls to small businesses, leading to overcharging and confusion over charges.
What did the 2022 FTC order require from Dun & Bradstreet?
The 2022 FTC order required Dun & Bradstreet to notify customers of certain material facts before automatically renewing subscriptions, prohibited using automatic renewal to switch subscribers to more expensive products without their consent, prohibited misrepresenting material facts about product prices or features, and mandated the retention of records of telemarketing calls.
What is expected of Dun & Bradstreet as part of the settlement?
As part of the settlement, Dun & Bradstreet is expected to enhance its compliance measures regarding notification and transparency in its business practices.
How will the FTC and the Justice Department proceed after this settlement?
The FTC and the Justice Department plan to continue monitoring similar cases to enforce consumer protection laws effectively.
Key Features of the Settlement
| Feature | Details |
|---|---|
| Total Settlement Amount | $5.7 million |
| Civil Penalty | $2,063,090 |
| Customer Refunds | $2,785,786 (plus $924,590 already issued) |
| FTC Order Issued | 2022 |
| Allegations | Failure to provide accurate pricing notices and misrepresentation during sales calls to small businesses |
| Compliance Measures | Enhanced notification and transparency in business practices |
| Future Monitoring | FTC and Justice Department to continue monitoring similar cases |
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Author: STAFF HERE JACKSONVILLE WRITER
The JACKSONVILLE STAFF WRITER represents the experienced team at HEREJacksonville.com, your go-to source for actionable local news and information in Jacksonville, Duval County, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the area—with deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as the Jacksonville Jazz Festival, Riverside Arts Market, and World of Nations Celebration. Our coverage extends to key organizations like the Jacksonville Chamber of Commerce and JAXUSA Partnership, plus leading businesses in logistics, healthcare, and entertainment that power the local economy such as CSX Corporation, Baptist Health, and VyStar Credit Union. As part of the broader HERE network, including HEREOrlando.com, HEREStPetersburg.com, HERETallahassee.com, and HERETampa.com, we provide comprehensive, credible insights into Florida's dynamic landscape.
