Jacksonville, Florida, January 16, 2026
Dun & Bradstreet Inc., based in Jacksonville, has been ordered to pay $4.8 million due to accusations of violating a Federal Trade Commission (FTC) order. The settlement includes a civil penalty of $2.06 million and $2.79 million for customer refunds. The allegations asserted that the company misled customers about pricing and failed to maintain compliance records, raising concerns about ethical business practices. The FTC’s decision highlights the importance of transparency in consumer relations.
Dun & Bradstreet to Pay $4.8 Million in FTC Settlement
Dun & Bradstreet faces consequences for unfair business practices while committing to compliance improvements.
Jacksonville, Florida – In a significant legal outcome, Dun & Bradstreet Inc., a prominent business data firm headquartered in Jacksonville, has been mandated to pay a total of $4.8 million in response to allegations of violating a Federal Trade Commission (FTC) order. This settlement, announced by the U.S. Department of Justice on January 14, 2026, comprises a civil penalty of $2.06 million and $2.79 million designated for customer refunds.
The FTC had previously issued an administrative order against Dun & Bradstreet in 2022, citing concerns over unfair and deceptive business practices. Allegations included failing to accurately inform customers about automatic renewal prices and misrepresenting product offerings. Additionally, the company was criticized for not maintaining proper records of compliance with the FTC’s order. This case serves as a reminder of the importance of ethical practices in fostering trustworthiness and transparency in the Jacksonville business landscape.
Understanding the Settlement Details
The recent settlement represents a serious corrective measure aimed at ensuring accountability for businesses operating within Jacksonville and beyond. The specifics of the settlement require Dun & Bradstreet to not only pay the civil penalty but also to issue refunds to affected customers. Additionally, the company has agreed to implement robust measures to enhance compliance with FTC regulations moving forward.
Implications for Local Businesses
This case underscores the FTC’s dedication to protecting consumers and enforcing fair business practices. For local businesses, particularly those in the entrepreneurial community, this serves as a crucial reminder to regularly assess their own practices to ensure adherence to applicable regulations. By fostering a culture of compliance, Jacksonville entrepreneurs can enhance their reputations, build customer loyalty, and contribute positively to the local economy.
The Path Toward Compliance
As Dun & Bradstreet embarks on implementing compliance measures, there is a silver lining for small businesses across Jacksonville. The focus on accountability by regulatory bodies like the FTC highlights the importance of establishing clear communication and trustworthy dealings with customers. Entrepreneurs are encouraged to adopt practices that prioritize transparency, as this can translate into sustainable growth and stronger consumer relationships.
Encouraging Community Involvement
The business community in Jacksonville, comprised of determined entrepreneurs and innovative thinkers, can leverage this news as motivation to strengthen their own operational practices. By engaging with local resources, attending workshops, and staying informed on compliance requirements, small businesses can foster an environment of integrity and resilience.
Looking Ahead
The outcome of this case not only reflects the FTC’s enforcement intentions but also serves as a clarion call for businesses to align their practices with consumer interests. As Jacksonville continues to thrive as a hub for entrepreneurial activity, the commitment to ethical business practices will be paramount in driving further economic growth and success in the region.
Frequently Asked Questions (FAQ)
What is the total amount Dun & Bradstreet is required to pay?
Dun & Bradstreet is required to pay a total of $4.8 million, which includes a $2.06 million civil penalty and $2.79 million in customer refunds.
What were the allegations against Dun & Bradstreet?
The FTC alleged that Dun & Bradstreet violated an administrative order by failing to accurately notify customers of automatic renewal prices, misrepresenting its products, and failing to create and maintain records of its compliance with the order.
What actions has Dun & Bradstreet agreed to take as part of the settlement?
As part of the settlement, Dun & Bradstreet has agreed to pay the civil penalty and issue refunds to affected customers. Additionally, the company has agreed to implement measures to ensure future compliance with FTC regulations.
Why is this case significant?
This case underscores the FTC’s commitment to protecting consumers and ensuring that companies adhere to fair business practices. It serves as a reminder for businesses to review their practices to ensure compliance with all applicable regulations.
Key Features of the Case
| Feature | Details |
|---|---|
| Total Settlement Amount | $4.8 million |
| Civil Penalty | $2.06 million |
| Customer Refunds | $2.79 million |
| Allegations | Failure to accurately notify customers of automatic renewal prices, misrepresentation of products, and failure to maintain compliance records |
| Settlement Actions | Payment of civil penalty, issuance of customer refunds, and implementation of compliance measures |
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Author: STAFF HERE JACKSONVILLE WRITER
The JACKSONVILLE STAFF WRITER represents the experienced team at HEREJacksonville.com, your go-to source for actionable local news and information in Jacksonville, Duval County, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the area—with deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as the Jacksonville Jazz Festival, Riverside Arts Market, and World of Nations Celebration. Our coverage extends to key organizations like the Jacksonville Chamber of Commerce and JAXUSA Partnership, plus leading businesses in logistics, healthcare, and entertainment that power the local economy such as CSX Corporation, Baptist Health, and VyStar Credit Union. As part of the broader HERE network, including HEREOrlando.com, HEREStPetersburg.com, HERETallahassee.com, and HERETampa.com, we provide comprehensive, credible insights into Florida's dynamic landscape.
