Jacksonville, Florida, January 13, 2026
The Jacksonville Transportation Authority (JTA) is addressing community concerns about fare changes to its Connexion Plus paratransit service. A new fare structure will be launched on February 1, introducing a $10 base charge for the first 8 miles and a cap of 40 trips per month. JTA officials reassured residents that the Connexion service will continue, and feedback from the community is encouraged for further improvements.
Jacksonville, Florida
JTA Addresses Community Concerns Over Connexion Plus Fare Changes
Fare Changes Prompt Community Discussion
The Jacksonville Transportation Authority (JTA) is addressing growing community concerns regarding fare changes to its Connexion Plus paratransit service. As part of its efforts to ensure transparency, JTA officials held a meeting addressing the issues raised by local residents, assuring them that the Connexion service will not be discontinued.
Starting February 1, JTA will launch a six-month pilot program that introduces a new fare structure for both Connexion and Connexion Plus services. This change aims to enhance efficiency while maintaining service availability for those relying on these transportation options throughout Jacksonville.
Details of the Fare Modification Pilot Program
The new fare structure imposes a $10 base charge for the first 8 miles of Connexion Plus trips, followed by an additional charge of $3.50 for each mile beyond that distance. Additionally, the program will implement a cap of 40 trips per month for users. This pilot program is seen as a way to evaluate the sustainability of paratransit services in the community.
Community Response and Concerns
JTA’s Commitment to Service Continuity
JTA officials have reassured the community that the Connexion service will not be eliminated; rather, it is being combined with Connexion Plus to improve operational efficiency. Local leaders, including Councilman Rahman Johnson, expressed the need to explore additional funding options to support the service during this pilot phase. The ongoing dialogue reflects a commitment to better serve residents’ needs while maintaining essential services.
Background on Connexion Plus Services
Connexion Plus is a crucial service provided by JTA, offering eligible customers same-day, door-to-door transportation within Duval County. Reservations can be made by calling (904) 404-0848, and riders must give at least two hours’ notice for their desired pick-up time. This service is essential for many residents, enabling access to work, medical appointments, and vital community engagements.
Contact Information for Concerns
Residents wishing to share their comments or express concerns about the fare changes are encouraged to reach out via email at [email protected]. This line of communication fosters community involvement and feedback, allowing for continued dialogue and improvement concerning local transportation services.
Frequently Asked Questions (FAQ)
Is the Connexion Plus service being discontinued?
No, JTA has confirmed that the Connexion Plus service is not ending. The service is being combined with Connexion for efficiency.
What are the new fare changes for Connexion Plus?
Starting February 1, the pilot program introduces a $10 base charge for the first 8 miles, with an additional $3.50 per mile thereafter, and a cap of 40 trips per month.
How can I schedule a ride with Connexion Plus?
To schedule a reservation, call (904) 404-0848 at least two hours in advance of your desired pick-up time.
Who can use Connexion Plus services?
Connexion Plus is available to eligible customers who require private, same-day, door-to-door transportation within Duval County.
How can I provide feedback or express concerns about the fare changes?
Residents are encouraged to email [email protected] with any comments or concerns.
Key Features of the Connexion Plus Fare Changes
| Feature | Details |
|---|---|
| Fare Structure | $10 base charge for the first 8 miles; $3.50 per mile thereafter; 40 trips per month cap. |
| Service Continuity | Connexion Plus service is not being discontinued; combined with Connexion for efficiency. |
| Scheduling | Reservations can be made by calling (904) 404-0848 at least two hours in advance. |
| Eligibility | Available to eligible customers needing private, same-day, door-to-door transportation within Duval County. |
| Feedback | Residents can email [email protected] with comments or concerns. |
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Author: STAFF HERE JACKSONVILLE WRITER
The JACKSONVILLE STAFF WRITER represents the experienced team at HEREJacksonville.com, your go-to source for actionable local news and information in Jacksonville, Duval County, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the area—with deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as the Jacksonville Jazz Festival, Riverside Arts Market, and World of Nations Celebration. Our coverage extends to key organizations like the Jacksonville Chamber of Commerce and JAXUSA Partnership, plus leading businesses in logistics, healthcare, and entertainment that power the local economy such as CSX Corporation, Baptist Health, and VyStar Credit Union. As part of the broader HERE network, including HEREOrlando.com, HEREStPetersburg.com, HERETallahassee.com, and HERETampa.com, we provide comprehensive, credible insights into Florida's dynamic landscape.
