News Summary
Families in Jacksonville, Florida are in distress due to delays in headstone deliveries from Remake Stones. Grieving relatives have faced emotional turmoil as they wait for memorials to honor their loved ones. Customers report lengthy waits, poor quality, and lack of communication from the business. As frustration grows, community members are encouraged to voice their experiences to seek resolution.
Jacksonville Families Devastated by Delays in Headstone Deliveries
Grieving families in Jacksonville, Florida, are facing emotional distress over significant delays in receiving headstones from a local business, Remake Stones. A number of clients have reported frustration and heartbreak related to their orders, which have not been fulfilled within promised timelines.
Roscheika Mickens, who ordered a custom headstone for her cousin in January 2025, has experienced prolonged anguish as she awaits completion. She paid $600 with the expectation that the headstone would be ready by February 21. However, more than eight months have passed since she placed her order, leaving her without a headstone that honors her cousin, who was murdered years prior. Business owner Raynard Rogers initially offered Mickens a $200 refund in writing, but that refund has never been received.
In July 2025, Mickens returned to inquire about her order and was informed that the business was still waiting on a picture necessary for the headstone’s design. Her experience is not unique; another customer, Francella Melton, has also encountered significant delays with her mother’s headstone. Melton paid in cash for her order in March 2025, with assurances that it would be ready in time for Mother’s Day. Instead, she received the headstone months later, which was poorly made and improperly placed. To make matters worse, the picture of her mother on the stone was found shattered.
Melton expressed her deep emotional pain and disappointment, describing the service as disrespectful to both her and her mother. Both Mickens and Melton have faced challenges when trying to reach Rogers for updates, finding that their calls often went unanswered and visits to the business yielded little success.
Anthony Austin, a local investigator, found evidence of operational issues at Remake Stones, including disconnected phone lines and a “closed” sign posted at the business location. Inside, a handwritten note claimed, “We are not out of business,” however, many customers remain unsatisfied and still awaiting their orders.
Remake Stones recently posted an update on their Facebook page, stating that they are working diligently to complete outstanding orders despite the ongoing difficulties. This has not assuaged the concerns of those who have been left in limbo regarding their loved ones’ memorials.
Mickens and Melton both wish to highlight the emotional weight associated with their experiences, noting that the legacies of their loved ones are both priceless and sacred. In an effort to address the complaints, Austin managed to reach Rogers, who explained in a voicemail that production delays were attributed to changes with suppliers and personal health issues. Rogers urged customers to exercise patience while the issues are resolved.
The Jacksonville community is encouraged to reach out and report similar frustrations or experiences with Remake Stones by contacting the designated email at [email protected]. It is hoped that increased communication from affected customers may assist in finding solutions to the ongoing problems surrounding delayed headstone orders.
Deeper Dive: News & Info About This Topic
HERE Resources
Orange Park Celebrates African American Heritage
Additional Resources
- First Coast News
- First Coast News Video
- My Journal Courier
- Jacksonville.com Business News
- Wikipedia: Jacksonville, Florida
Author: STAFF HERE JACKSONVILLE WRITER
The JACKSONVILLE STAFF WRITER represents the experienced team at HEREJacksonville.com, your go-to source for actionable local news and information in Jacksonville, Duval County, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the area—with deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as the Jacksonville Jazz Festival, Riverside Arts Market, and World of Nations Celebration. Our coverage extends to key organizations like the Jacksonville Chamber of Commerce and JAXUSA Partnership, plus leading businesses in logistics, healthcare, and entertainment that power the local economy such as CSX Corporation, Baptist Health, and VyStar Credit Union. As part of the broader HERE network, including HEREOrlando.com, HEREStPetersburg.com, HERETallahassee.com, and HERETampa.com, we provide comprehensive, credible insights into Florida's dynamic landscape.
